Delivery and Returns
Free Delivery on all iSUPs and Kayaks for shipments to mainland U.K.
Confirmation of your Order
As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment.
Once confirmed we will process the payment and your order will be dispatched
straight away.
If there is any delay such as an item which is on backorder, we will void the pre-
authorisation and contact you to let you know.
Delivery Costs
We offer free delivery for all our iSUPs and Kayaks and orders over £250 (Mainland UK Only)
Items for orders less than £250, we will charge £5
Delivery of your Order
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at sales@asgardaquasports.com so that we can help.
We use DPD, APC, FedEx and Royal Mail to ship our products – and will use the most appropriate to get the product to you in the most efficient manner
Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos
of the damaged items to sales@asgardaquasports.com so that we can open an insurance claim on your behalf.
Refunds and Cancellations
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.
Any refunds can only be issued to the same payment method which was used to place the order.
Refunds on unused goods
We work with some fantastic brands and are confident with their products.
Our policy lasts 30 days for unused goods. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds on used goods
For Sandbanks Style products refunds on used goods are available. If you have used your product and were not satisfied then we can still offer you a refund provided 14 days have not gone by since your purchase. To be eligible for this refund the board and all accessories must be in the same condition you received them in.